Me: “Thank you for calling [eye doctor’s office], how can I help you?”
Lady: “Hello, I want to check on the status of my glasses.”
Me: “Okay, what is your full name?”
Lady: “Lori Johnson, spelled L-O-R-I.”
Me: “Okay, hold please.”
(I check the computer for Lori Johnson and it doesn’t come up. I then check alternative spellings things like Laurie, Lory, Lauri, etc. All to no avail.)
Me: “I’m sorry Miss, would you mind giving me your date of birth?”
Lady: “12-21-1969.”
(I do a search for that date of birth and one name comes up. Lori Smith.)
Me: “Would you by chance be listed under any other name?”





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